InterContinental Presidente Cozumel Resort Spa

I stayed at this hotel with my mother in April 2023. Unfortunately, our vacation was ruined by the food poisoning both me and my mother got within hours after eating a mushroom soup at the Italian restaurant at the property. We got extremely sick with severe diarrhea and vomiting and could barely leave the room for the following 2 days. And we came to spend only 6 days at the resort. I let the property manager know about the situation the next morning after the fateful dinner. The staff was instructed to help us with recovery and brought food/water to the room free of charge, although we couldn't eat anything. Charges for the dinner which poisoned us were removed. However, beyond that the hotel management did not think much needed to be done. We lost 2 full days of vacation in a very expensive resort that we paid for, could not do things that we planned and I had to spend extra money on medicine/food/cabs etc. to get me and my mom what we needed. Since my mother is an elderly person, given how badly the food poisoning affected her, I had to upgrade her flight to business class on the way back to give her some comfort, as she was still not in a good condition to fly even after 4 days passed since food poisoning. Before checking out I let the hotel management know that I think they should at least refund the room charges for the two lost days of vacation. In my mind that's the least the hotel could have done given the horrendous health scare we went through due to improperly prepared food at the property. In the end they took an addition $100 off the bill (for a total of $200), which is nothing, considering our vacation was ruined and I spent more on medicine, flight upgrade and food that we needed after poisoning. All in all, it was a very disappointing experience. After travelling around the world for the last 15 years, I never had such an experience anywhere, let alone a 5-star resort where you expect a certain standard in all service areas. The hotel itself is a beautiful property, set on a beautiful beach, but the food at the hotel is mediocre and I would urge people to be very careful about what they order as well as check how the food is prepared.5/23/2023: I am making an update to my review and changing the rating to 1 star as I cannot believe the response I received from the hotel representative. Apparently, getting food poisoning at the hotel is not the hotel's fault and ending up with severe vomiting and diarrhea all night after eating at one of hotel's restaurants is part of the 'service' provided. Outrageous and complete lack of accountability on the hotel's part! I hope lots of prospective travelers will read this review and make travel arrangements elsewhere. I am certainly never going to return to this property since providing quality and safe food services at the resort is not part of their priorities. It's also quite unbelievable that they have the nerve to charge the kind of money they charge for the rooms given the attitude. Except for the beach and location, this place surely seems like a scam and money grab for unsuspecting tourists! What a shame!

My family and I loved our stay here. We went diving for the first time and felt safe with the excellent dive masters. The service was wonderful. One person in particular went out of her way to make us feel welcome. Every morning Yazmin welcomed me by name and was extremely personable. It's people like her that make me want to come back again. Thank you!

I came here last month (March2023) and I absolutely LOVED my experience! My boyfriend took me here for the first time and it definitely did not disappoint! The hotel itself was beautiful. It was updated but still had natural touches with, natural wood, stone, and lush plants, which I love! The beach was a lovely 30 second walk from the room we had, and the water was CRYSTAL CLEAR! Snorkeling was amazing because you can literally see everything! The beach was also very clean, which I really appreciated. The staff there were amazing, so kind and helpful! I personally want to name Fernando , Paola, and Luis as their customer service exceeded my expectations. They were friendly and accommodating! This trip was for my boyfriend’s birthday, so I was put in contact with Luis who helped me plan a surprise for him in our room for when we arrived, with beautiful balloon arrangements and a delicious cake. On the last day of our trip he also sent us a yummy plate of chocolate covered strawberries and truffles! I highly recommend visiting Cozumel and I highly recommend staying at this amazing hotel!