Mex Rent A Car

Un servicio muy desastroso. En el check out Enrique, el empleado, no nos dio la hoja en ceros, porque le salió a devolver a la empresa, ya que devolvimos el coche un día antes. Eso supuso que la retención de la fianza siguiese retenida un mes después, porque no lo había solucionado. Hasta que llamamos para poner una reclamación y nos dieron la solución. Verdaderamente es una oficina poco de fiar por sus trabajadores. Tengan cuidado

Tengan cuidado, es una completa estafa. Rentamos el auto en su página y compramos el seguro de cobertura total. Al llegar al mostrador nos dijeron que ese no servía y que había que volver a contratar el seguro. Allí mismo supimos que no éramos los únicos que les había pasado, parece ser algo habitual.

Very smooth service, happy to recommend (had mostly bad experiences with car rental in Mexico before)

Even though I booked directly with Mex rent a car and had full insurance to avoid any issues, Fidal still scammed me for more money. He told me that they didn't have the care I booked and that I needed to pay an extra $40USD to upgrade to the only car they had available. He even made a fake call to his 'manager' it was laughable. He spent 1 hour with the customer before so we were already waiting a very long time and then it took another 40 minutes for Fidel to take all of our details and then at the end say that we have to pay more. This cost should be absorbed my Mex Rent a car, it's not my fault that they did not have the car I booked. The whole thing was just a scam for him to get more money and make more commission. I did speak with Alamo and Europcar there who were very helpful and honest - I would recommend to avoid at all costs as Fidal or whoever at Mex-rent-a-cart will find a way to scam you.