Excellence México Tours

Excellent company. We took teotihuacan tour. Everything went as planned and we finished on time, the guide Emilio provided much info. and wanted us to know about the history and civilisation as much as possible, he and the driver were kind and helpful.

This was possibly the WORST day trip we have EVER done. We got picked up at 8.30 and at 10.15 we were still driving around aimlessly and we were only a 6 minute walk from our pick up stop! Eventually we were here herded into a tacky souvenir shop where we spent the best part of an hour from arrival to departure. We were then supposed to go to Coyoacan but it was change to Xochimilko without informing anyone. When we got there we had to wait more than 30 minutes to board our boat. We didn’t get to Coyoacan until 3.30 at which point we abandoned the tour and got a taxi back to Mexico City. Guide had terrible communication skills. They were sharing one guides for two buses due to sickness. We spent seven hours with this company for only one hour in a boat! Do not waste your time or money on this company. Awful experience.Tip: get a taxi to Xochomilko and arrange your own boat trip. You can then taxi/ Uber to Coyoacan and back to Mexico City. You’ll save so much time. We basically sat on a bus for a whole day.

Recomendados agencia de viajes. Serios y responsables

Excelente atención. Cumplieron con todo lo ofrecido. Comunicación perfecta. Karen fue nuestra guía y conductora. Muy amable, nos brindó mucha información y sirmpre atenta a que la pasaramos muy bien. Recomendable.

I felt very unsafe during this tour in so many ways.This company overbooked their tour and cramped ~20 people in a small white van. There were more people than the number of seats so I was put in the tiny space between the driver and the passenger seat where the cup holders usually are. Seat belt was not functional for the first part of the trip.People were sitting elbow to elbow in the back. Most people were wearing masks since there was no mask requirement or recommendation. People were coughing and sneezing in the back. This was during a 7-8 hour trip, with at least 2-3 hours in that tiny cramped car. It was so bad that we had to leave half way.

Bad communication with tour guides for change of pickup location，order week ago, last day evening had a sudden change of meeting location, without confirmation of my notice of the change, when we took bus there, they left and not responding my message for the process. Be careful on this trap company, they hook new travelers from viator and service level are so bad!

Los guías son muy buenos pero el servicio que compre por la página como no fue directamente con ellos cobraron el almuerzo servicio que si había pagado

The best tour operator...we took 4 Tours, the service is amazing and very good, punctual and very caring....