Casa Cupula

Came here for my first PV experience, along with a group of friends. We pre-paid for the rooms, which saved us a little bit. The good: Check-in was easy enough and my room was quite impressive (I paid for an upgrade). Each room is unique, as I took a peak at my friends' rooms. The gym was another bonus, as it has it all, and is never crowded; even though locals can buy a membership for just the club. The clothing optional pool is the spot! We stayed here because of that. This is on top of a hill, allowing views from everywhere.The not so good: Though the staff is friendly, they weren't super helpful, as maybe this is the Mexico way. Paying the price we did, I expected just a bit more, even for the overpriced catered dinner we had them prepare (think it was their first time). The hotel is beautiful, but it needs repairs and plenty of areas had garbage and just didn't look finished, along with the road up to the hotel and the lack of a sidewalk. There are 3 pools, none of them are heated. The naked jacuzzi is warm, but not hot. The jacuzzi under the restaurant is never on, nor is the steam room, which is always locked. I had to ask someone every time, to turn them on. Coffee in the room: Each room has a different coffee setup and is very limited. This is a ritual for me, and it was very disappointing. Be careful of the water, not matter what the staff tells you, its not safe.Overall: Love the location and the rooms, but clean up the area surrounding the hotel and heat at least one of the pools.

Most amazing view of Puerto Vallarta and the sea. Rooms are great and service is perfect in many senses. Food and drink options at the restaurant and bar can be better and I think that would also attract more tourism. I loved the bar service at the pool but the drinks quality/price are not proportional in my opinion.

Very beautiful luxury hotel with helpful and accommodating staff. The concierge, Felix, was very attentive and friendly. Pool staff, Ivan, was focused on our needs. They have 2 cute hotel dogs who are eager to play. The hotel is nearby many places to eat and have fun.

We stayed in the Sayuri suite and it was amazing. Great view, heated patio dipping pool, bed was comfy, shower was huuuge. The staff was extremely friendly and helpful. Shout out to Simon at the front desk who is just a ray of sunshine and made us feel very welcome. Was our first time staying at an LGBTQ+ resort, and we'll definitely be back. Thank you for a very memorable trip!

CC was a great stay for me as a first time solo traveler to PV. The on-site restaurant for breakfast and lunch is excellent as well as lunch at the pool club. The Frida Suite is a full on one bedroom apartment with great views. Front desk staff and concierge are helpful with things on and off property.

Only went for the clothing optional pool party. Was a great time, very entertaining host. Met some very cool people from all over the world. Wait staff was attentive and fun to interact with. 3rd time we've been to this party, we would probably stay at the hotel too given the opportunity.

Went there for Sunday brunch at the pool and it was barely ok. I had high expectations as it is described as a upscale luxury place and boutique hotel. Instead you get into terra cotta and concrete environment that is so Mexican cliché. Not to mention out of the way it is. Brunch was very lame and consisted of four hot pots and a few dishes, a few croissant-sandwich and desert bites not to mention flies around every dish. 2 of the hot pots were empty yet no one to wave to to ask what it was or if this is going to be refill. We learned that we could order omelets but only after we finished. So for 30 USD per person, (drink not included) I was extremely disappointed, knowing how good is the food in Mexico.The most surprising is the drink prices… $15-20 USD per drink … don’t be fooled by the “upscale “ description of the place, it’s the most ordinary place I have seen. The room section seemed renovated and newer, but it doesn’t feel “boutique “ at all. Positive side: It has stunning views as it is up high on the hill. I’m happy I will not have to go there again. I have been to Mantamar Beach Club and it is SO much better.

I cannot say enough positive things about this hotel. First, the staff was incredible. Everyone was super friendly and very helpful. Our room was spectacular as was the view from our balcony. I think this might be the only place I ever stay when I come back to Puerto Vallarta

I added the VIP shuttle service and highly recommend you do the same. I was greeted by Simon and the staff at Casa Cupula. The entire Casa Cupula team want your stay to be excellent. Simon showed me around the property before taking me to my room.My room was fantastic. My bed was extremely comfortable. The Milagro Suite has an incredible terrace with tub, and lots of space for sun and lounging outside. The sunsets from the balcony were extraordinary!The Bistro at the hotel has the best food in PV.Everything ‘to do’ in PV is within walking distance.

My husband and I have stayed at this property probably nearly a dozen times. And we will hope we can stay at Casa Cupula a dozen more times. To us, Casa Cupula feels like home away from home. The crew at the hotel is the perfect blend of fun and professional. And the pool parties couldn't be more entertaining. We love Jean Papi"